Moen 7570BL Salora Single Handle Kitchen Faucet with Pullout Spout, Matte Black

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Price: $294.25    

Product Feature

• Low-arc spout design for conventional styling
• Loop style handle
• One-handle lever design for ease of use
• Hydrolock quick connect installation
• 8-Inch spout length reach, 7-Inch height, 145 degree swing for full sink coverage

Product Description

Product Features: Faucet body constructed of metal to ensure durability and dependability Covered under Moen's limited lifetime faucet warranty Finishes resist corrosion and tarnishing through everyday use - finish covered under lifetime warranty The Solara Collection will appeal to anyone searching for reliability, convenience and contemporary design Moen sets the standard for exceptional beauty and innovative reliable design Single handle operation for ease of use Pullout spray faucet head with 59" hose enhances faucets versatility Spout swivels -degrees providing greater access to more areas of the sink Includes optional escutcheon (cover plate) - for sinks with 3 faucet holes ADA compliant Low lead compliant - faucet meets federal and state regulations for lead content WaterSense Certified product - using at least 30% less water than standard 2.2 GPM faucets, while still meeting strict performance guide lines Product Technologies / Benefits: Duralast Cartridge: An exciting new proprietary cartridge design that offers a smooth feel and reliable operation of a new faucet from the first use to the last use. This new cartridge combines innovative engineering and the highest quality materials. It surpasses conventional durability standards to withstand the toughest conditions, including hard water.Product Specifications: Overall Height: 9-7/8" (measured from counter top to highest part of faucet) Spout Height: 7" (measured from counter top to spout outlet) Spout Reach: 9-5/8" (measured from center of faucet base to center of spout outlet) Number of Holes Required for Installation: 1 Flow Rate: 2.2 GPM (gallons-per-minute) Max Deck Thickness: 2-1/2" 1 handle included with faucet Designed for use with standard U.S. plumbing connections All hardware needed for mounting is included with faucet

Moen 7570BL Salora Single Handle Kitchen Faucet with Pullout Spout, Matte Black Review

My Moen faucet seems to be a terrific product, however... When the faucet was installed and our overhead kitchen light shone on the sprayer head, it was obvious that the finish was marred. That was not a major concern because I assumed that I would just call Moen to have them honor their warranty by sending me a new sprayer head. Sadly, when I contacted Moen, they advised me that my faucet is not covered under warranty because it was purchased at Amazon which is not considered to be an authorized dealer. Moen advised me that they could send me a new sprayer head at a cost of over $80. I then had to contact Amazon to seek a remedy to the problem and to express my puzzlement regarding the lack of warranty coverage from Moen. Amazon was, as always, courteous, polite and willing to help me to solve the sprayer head issue. They agreed to send me an entirely new faucet just so I could exchange the sprayer head with the defective sprayer head in question. That process, though, took considerable time and necessitated a trip to a UPS shipping station to return the faulty unit to Amazon (via prepaid shipping courtesy of Amazon.) Had my Moen warranty been honored, the process would have been far simpler, indeed.

In my discussions with an Amazon rep, they advised me that they saw no reason why Moen would not honor the faucet in that it was a brand new product. They additionally claimed that warranty concerns with Moen have not been at issue in the past and they were puzzled by the matter. Before writing this review, I once again called Moen to discuss warranty issues and they reiterated their policy that faucets purchased at Amazon are not warranteed. I might add that the lack of warranty coverage came as a surprise to me due to a pre-purchase discussion I had with a Moen rep. When I was looking at faucets, a plumbing store sales rep told me that Moen faucets purchased in Home Depot, Lowes, etc. are not made with the same products and are therefor not of the same quality as Moen faucets sold through authorized dealers. After that discussion, I had some installation questions regarding the Salora faucet so I called Moen to discuss them. When I spoke with the Moen rep on that occasion, I raised the issue regarding the comment made by the plumbing store rep and the Moen agent advised me that all Moens are made the same way and are of the same quality. I mentioned to him that my best buy would be via Amazon and he told me, essentially, to "go for it" and get the best deal that I could. He did not mention that warranty issues might prevail depending upon where the faucet was purchased.

I would like to be very clear that all of the individuals with whom I dealt, both at Amazon and at Moen were extraordinarily polite and responsive to my concerns and I do feel that if further issues arise regarding my faucet, they would likely be resolved. The unfortunate reality, though, is that future concerns would have to be addressed in the same time consuming and cumbersome manner in which my sprayer head issue had to be resolved. Were my Moen warranty in place as I thought it would be, future issues would be handled easily and routinely.

Because of my experience, I can say that my Moen faucet seems to be a quality product that will likely provide me with trouble-free service. I am very disturbed, however, that should I have a future problem with the faucet, I have no warranty to fall back on and can only count on the good will of Amazon and/or Moen to resolve issues. Because of that, it seems quite clear that the purchase of a Moen faucet from Amazon appears to be an ill advised idea unless, of course, a Moen warranty is not of concern to you.

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